At Shantabox, we understand the importance of keeping track of your orders. We provide easy and accessible methods for you to track the status and whereabouts of your purchases.

Order Tracking Process:

  1. Order Confirmation: Upon placing an order with us, you will receive an order confirmation email containing your order number and details. This confirms that your order has been received and is being processed.
  2. Order Processing: Once your order is processed and dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain a tracking number or a link to track your order.
  3. Tracking Information: Use the provided tracking number or link to access the carrier’s website and track your package. The tracking information will detail the current status and estimated delivery date of your order.
  4. Tracking Updates: Tracking updates may take some time to reflect, especially during high-demand periods or when the carrier’s system updates. Please allow sufficient time for accurate tracking information to be available.

Multiple Items and Split Shipments:

For orders containing multiple items that are shipped separately or from different locations, you may receive separate tracking numbers. This allows you to track each item individually as they are shipped.

Contact Us:

If you encounter any issues with tracking your order or have not received tracking information within the specified timeframe, please contact our customer service team at [info@shantabox.com]. We will be happy to assist you in tracking your order.

Delivery Issues:

In case of delivery issues, such as delayed, lost, or undelivered packages, please notify us immediately. We will work with the carrier to resolve the issue and ensure a satisfactory outcome for you.

International Orders:

For international orders, tracking information may vary based on the destination country and the shipping method selected during checkout. Please refer to the provided tracking information for updates on international shipments.

This Order Tracking Policy is subject to change without prior notice. The tracking process at the time of purchase will apply to your transaction.